In our ongoing commitment to serve the public more efficiently, we are expanding appointment- based services at our local Social Security offices. By scheduling appointments, we will aim to reduce wait times, streamline service delivery, and improve the overall customer experience. Nearly 400 field offices have already moved to appointment-based service this year.These offices have seen significant improvements in wait times due to more efficient and helpful visitor experiences and increases in the number of customers able to complete their business online.
We are implementing appointment- based services nationwide in two phases.The first phase was a transition period through January 5, 2025.The purpose of this transition period was to educate our customers about needing to schedule an appointment for SSA services.
As a reminder, many of our services can be provided via phone with an appointment and do not require a customer to walk into an office for service.
